FAQ
Top Up Information
Top up instructions Via USSD
1. South Africa - To Recharge using 1Foryou or Easyload vouchers. Dial *130*Voucher number# and press call.
2. Zimbabwe - To Recharge using 1Foryou or Easyload vouchers. Dial *263*Voucher number# and press call.
3. To check your balance Dial 1234 and press call.
Via Website
1. Navigate to our Lanline Payment Portal
2. Select "Top Up" as your payment type
3. Customer must enter the SIP account ID, i.e. 27877110012_400.
4. Set payment method
5. To check your balance Dial 1234 and press call.
SIP account ID can be found on the packaging.
For set up please contact support on: 021 201 0500 / support@lanline.co.za
FAQ
Want to Ask Something from Us?
No, both the sim and phone are network locked. Our phone only work with our sim cards
We debit on the 7th of each month
We require a 30 day notice period and the device back to turn off the billing
NO - Only SA calls are included. You are welcome to acquire our international rates from our call centre.
Yes, your number can be ported to our network
No, only geographic numbers can be ported to our network
Our deals all include proprietary equipment, included in our monthly fees
You may email channel@lanline.co.za and our channel team will contact you.
We are affiliated with Experian who updates their consumer credit record on a monthly basis from various suppliers.
No, suspension on your account would be due to non payment and therefore the account is suspended completely.
Should you exceed your monthly allocated minutes you will be billed at an out of bundle rate per minutes at true per second billing to all networks.
No, the package is for the amount of minutes allocated per month.
No we do not block the account after the allocated voice minutes had been used.
Yes, billing continues regardless of usage as the monthly fee includes the rental of your device and the allocated minutes.
No, the device(s) included in the deal remain the property of Lanline Technologies (Pty) Ltd.
Watch this space for exciting new things!!! For now, you can email support@lanline.co.za and request your usage.
Should your device be stolen or lost, please email dispatch@lanline.co.za they can assist with blocking the account and quoting on a replacement device.
You are billed a month in advance and there for the first month or part thereof is free.
Please email dispatch@lanline.co.za
At this stage we unfortunately only offer the 7th as the payment date and will communicate to all clients should this change in the future.
You are able to use the phone at a different location as long as the reception and signal is suitable and available at the different location.